Dernvoral — Contact Us and Request Support
Have a question about the platform? Ready to request access? Use the form below or reach the support team directly by phone or email. All enquiries receive a response within two business days.
Send a Message
Contact the Support Team
Use the form to send a message directly to the Dernvoral support team. You can submit an access request, ask a question about platform features or request clarification on any aspect of the onboarding process. The form does not request payment, card or sensitive account information.
After submitting, you will receive a confirmation by email. A team member may follow up to request further details before your enquiry is fully resolved.
Direct Contact
Reach Us Directly
Prefer to contact the team without the form? All channels below are monitored during Australian business hours, Monday to Friday.
Email Support
For general enquiries, access requests and platform questions. We aim to respond within two business days.
Phone
+61 3 8600 4210
Available Monday to Friday, 9 am – 5 pm AEST. Leave a message outside business hours and we will call back.
Office Address
Level 8, 267 Collins Street
Melbourne VIC 3000
Australia
About the Access Request Process
Submitting a contact form message is the first step in requesting access to the platform. Here is what to expect after you submit your request.
- Your request is reviewed by the support team, usually within one to two business days
- You may receive a follow-up message asking for clarification or additional information about your intended use
- Once approved, access credentials and onboarding instructions are sent to your provided email address
- The support team remains available throughout the onboarding period and beyond for any platform questions