Privacy Policy

This Privacy Policy describes how Dernvoral Pty Ltd (“Dernvoral”, “we”, “our” or “us”), located at Level 8, 267 Collins Street, Melbourne VIC 3000, Australia, collects, uses, discloses and manages personal information in connection with the Dernvoral digital platform and its associated services.

By accessing or using the Dernvoral platform, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the platform and contact us at [email protected] with any concerns.

1. Information We Collect

We collect personal information that you provide directly when you submit an access request, contact us via the support form or email, or interact with the platform. This may include:

  • Your full name and email address
  • Your intended use description submitted with an access request
  • Messages and communications submitted through the contact form
  • Technical information such as browser type, IP address and access timestamps collected automatically when you use the platform

2. How We Use Your Information

We use the information collected to:

  • Process and respond to access requests and general enquiries
  • Provide, maintain and improve the Dernvoral platform and its features
  • Communicate with you regarding your request status, onboarding progress or support queries
  • Ensure platform security and monitor for unauthorised access or misuse
  • Comply with applicable Australian laws and obligations

3. Disclosure of Information

Dernvoral does not sell or rent personal information to third parties. We may disclose information in the following limited circumstances:

  • To service providers who assist in operating the platform (e.g. hosting or communication services), subject to confidentiality obligations
  • When required by law, court order or regulatory authority in Australia
  • To protect the rights, property or safety of Dernvoral, its users or the public

4. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy or as required by law. You may request deletion of your data by contacting us at [email protected].

5. Data Security

Dernvoral takes reasonable technical and organisational measures to protect your personal information from unauthorised access, loss or disclosure. However, no digital transmission or storage system is completely secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to access, correct or request deletion of your personal information held by Dernvoral. To exercise these rights, please contact [email protected] or write to us at Level 8, 267 Collins Street, Melbourne VIC 3000, Australia. We will respond within a reasonable time frame.

7. Cookies and Tracking

The Dernvoral platform may use cookies and similar tracking technologies to maintain session state and improve user experience. You can disable cookies in your browser settings; however, some platform features may be affected as a result.

8. Third-Party Links

The Dernvoral website may contain links to third-party resources. We are not responsible for the privacy practices or content of those third-party sites and encourage you to review their respective privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of the platform after such changes constitutes your acceptance of the updated policy.

10. Contact Us

For any questions or concerns regarding this Privacy Policy, please contact:

Dernvoral Pty Ltd
Level 8, 267 Collins Street
Melbourne VIC 3000, Australia
Email: [email protected]
Phone: +61 3 8600 4210

Last updated: September 2026.